GENERAL INFORMATION FOR THE HEART-MUSIC.COM STORE

CONTACT US
All questions or concerns or other inquiries concerning merchandise can be faxed to (310) 455-0653 or email us at orders@heart-music.com. Our address is:
THE HEART-MUSIC.COM STORE
PO BOX 1710
TOPANGA, CA USA

SHIPPING ADDRESS
Please update your address prior to placing an order. This helps insure your order will be shipped to your current address.

SECURE SHOPPING
You can shop at www.Heart-Music.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram ). The company adheres to strict industry standards for payment processing, including:
*128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
*Industry leading encryption hardware and software methods and security protocols to protect customer information.
*Compliance with the Payment Card Industry (PCI) Data Security Standard.

PRIVACY
Heart-Music.com is committed to protecting your privacy. The information we collect about you (e-mail address, etc.) remains strictly confidential and is only used to process your order and personalize your shopping experience. We are not in the business of selling or sharing any personal information from our customers.

DELIVERY TIME
Please allow up to 4-6 weeks for delivery, although orders will likely arrive sooner. For orders outside of the USA, delivery time may vary depending on your delivery area. Orders are processed in the order received. Express delivery is not currently available, but we hope to offer express delivery in the future. We will do our best to get your order out to you as soon as possible.

SHIPPING AND HANDLING INFORMATION
Please allow up to 4-6 weeks for delivery, though your order could arrive sooner, or at least that's our goal! Appropriate shipping costs MUST be included or the order will not be processed.

DOMESTIC SHIPPING
The Heart-Music.com Store ships most orders within the USPS Ground. Shipping rates are listed below.

INTERNATIONAL SHIPPING
nternational Shipments - Double the regular postage charges. The Heart-Music.com Store ships orders via USPS International Mail Service to countries outside of the United States. To our friends in Russia, please note that we cannot ship orders worth over $200 U.S. (including shipping, per month), any jewelry, or more than three shirts at a time to your country due to customs restrictions. Please follow these guidelines when ordering or we must cancel your order

RETURNS AND EXCHANGES
Merchandise may be exchanged for other sizes or items as long as they have not been worn, washed or damaged. The Heart-Music.com Store is not responsible for postage charges incurred by members exchanging merchandise. Returns will be issued a credit for the amount of the original purchase price of the item that is returned if it is not exchanged for other merchandise. Please check the Heart-Music.com Store for all available sizes and items.

To exchange/return items you MUST return the merchandise within 30 days of receiving it. No Exchanges or Returns are honored for Blowout and Clearance Items. All sales final.

All Sales FINAL on under garments and swimwear. No Refunds or Exchanges for briefs, board shorts or thong underwear for any reason. Body Jewelry can not be returned/exchanged once opened.

All Multi-Media items can NOT be returned if packaging is already opened. If there are issues when playing, please contact customer support on how to proceed.
No refunds, credits and exchanges only.
Once an order ships, the shipping and handling charges are NON-Refundable.

The Heart-Music.com Store is not responsible for postage charges incurred by members exchanging or returning merchandise.

ORDER CANCELLATION
Once an order has been placed, it is not possible to cancel orders. All orders are immediately processed for shipping once we receive them. The Heart-Music.com Store reserves the right to cancel any order for any reason at our discretion.

OTHER POLICY INFORMATION
At any time, the Heart-Music.com Store may feature items at a reduced price. If you order that item previously or after the time the item is featured on sale, you will not be given that sale price. The sale or reduced price is only honored when the item is ordered with in the time it is featured on sale or the price reduced.

We reserve the right to limit the quantities of purchased merchandise items at any time.If an item is not available in the Heart-Music.com Store, it is not currently available for purchase.